Hotel:

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

At Atrium, we believe in nurturing talent from within, empowering our dedicated associates to reach their fullest potential. Guided by our EVP, we cultivate a culture of continuous learning and development, fostering an environment where your individual strengths are celebrated, and your aspirations are championed. Our commitment to internal career development is ingrained in the fabric of our organization. As part of our vibrant team of hospitality enthusiasts, you'll discover endless opportunities for advancement and personal growth. Whether you're looking to climb the career ladder, explore new horizons, or broaden your skill set, Atrium Hospitality offers the support, resources, and encouragement you need to thrive. Join us in our journey of service excellence and become part of the Atrium family, where every step forward is celebrated, and every achievement is cherished. We invite you to embark on a boundless career journey with us, We Are ATRIUM PROUD!

East Peoria Embassy Suites is seeking a Sales Coordinator to provide a wide range of hotel administrative support that would enable the property sales and event managers to focus on revenue generating activities. This position offers opportunities for career growth, competitive compensation, and the chance to be part of a positive and innovative hospitality team.

What You Will Do:

The Sales Coordinator is tasked with the following duties, responsibilities, and assignments:

• The Sales Coordinator is tasked with the following duties, responsibilities, and assignments:

• In support of the property sales team the role will greet visitors, answer phone calls (to include customer and brand call center reservations as well as general hotel inquiries, intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence;
• Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers;
• Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes;
• Assist property managers with sales duties as needed including but not limited to initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.
• Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed;
• Send all local Convention and Visitors Bureau (CVB) request for proposals (RFPs) received by the hotel to the Hotel's assigned Lead Analyst for distribution per our internal protocols;
• Assist Sales & Events Service Manager (SESM) with reservation requests and building group master accounts in the brand system, as needed;
• Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings;
• Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces;
• Maintain all social media accounts for the hotel with a minimum of four (4) postings per month to all channels. This includes responding to all comments and reviews on social. Complete brand required Sprinklr training for social media.
• Participate in Sales Department meetings.
• Provide additional administrative assistance as directed.
• Any and all other work as required to complete the primary purpose of the position.

Bring Your Experience:

Minimum one (1) year of experience in customer service or clerical experience.

Preferred Prior Experience:

Prior hotel sales office experience, particularly working in a fast-paced environment.

Required Education:

High School diploma or equivalent

Preferred Education:

Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

Required Technology:

Proficient in Microsoft Office

Preferred Technology

Experience with Sales System (Delphi.fdc or CI/TY) and the brand's PMS (OnQ, Opera, etc.)

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When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

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