Position Summary:
Experience Specialists reflect a commitment to Carle's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.
We currently have openings for Experience Specialist Multi-office/Travel position and Experience Specialist Phone Bank.
Experience Specialist Multi-office/Travel requires travel within the Peoria and Pekin areas with some additional travel to Canton & Galesburg. This position is ideal for those that love a change of scenery and want to grow within the healthcare field! This role allows opportunities to network across different clinics working with a variety of providers and clinical team members!!!!
Experience Specialist Phone Bank does not require travel. This position is in our phone bank in downtown Peoria and is responsible for scheduling/rescheduling patients as well as general patient customer service-related questions and issues.
Both Experience Specialist positions qualify for a $500 sign-on bonus!!!!!
Qualifications:
ADDITIONAL REQUIREMENTS
Use of usual and customary equipment used to perform essential functions of the position.
SKILLS AND KNOWLEDGE
Ability to demonstrate strong customer service skills.
Ability to effectively enter information into a variety of computer programs.
Ability to understand and apply guidelines, policies and procedures.
Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds.
Writes, reads, comprehends and speaks fluent EnglishMulticultural sensitivity.
Microsoft Office - basic computer skills.
Customer/patient focused.
Critical thinking skills using independent judgment in making decisions.
Essential Functions:
Customer Service
Administrative/Clerical Support
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.